CSR

Consumer Issues

Policies Related to Quality Assurance

We define our basic policy for quality assurance as follows, in accordance with our basic philosophy and CSR Policy.

Quality Assurance Policy
  1. 1We contribute to society by providing high-quality products, goods and services with excellent reliability and safety to the market.
  2. 2We fully understand and predict user demands and provide products, goods and services that users can use with satisfaction.
  3. 3In each quality assurance step, we establish an internal system that can assuredly evaluate high-quality products, goods and services with excellent reliability and safety.
  4. 4We establish technologies that can produce products, goods and services with the target quality in terms of reliability and safety.

Quality Assurance System

To consistently manufacture products that reflect the needs and wants of customers and to ensure product quality, Zeon is advancing integrated quality assurance activities companywide, across manufacturing, sales, and engineering functions, by strengthening cooperation between plants, departments and research units (R&D Center).

Quality Assurance System
Quality Assurance Syste

Targets and Results

In our mid- to long-term plan management plan SZ-20, we have made "global uniform quality and cost compatibility" our 2020 quality assurance goal. From fiscal 2014 to fiscal 2016, we defined our quality assurance policy as "Aim to create mechanisms that will facilitate quality assurance even if things change (even if Zeon or the world changes)." We then conducted quality assurance activities to achieve this goal.

To develop this quality assurance policy across Zeon Group during the four years starting in fiscal 2017, we revised the policy to read, "Aim to create mechanisms that will facilitate Zeon Group quality assurance even if things change (even if Zeon or the world changes)." We are conducting quality assurance activities across Zeon Group toward this goal.

Enterprise Blueprint for 2020
To meet the expectations of society
Details of current activities
(■: Completed, △: Ongoing)
Future initiatives and targets

First-rate global quality and cost competitiveness
Protecting consumer’s health and safety

△ Have a quality management system based on ISO 9001
△ Manage quality assurance risks (product liability lawsuits, supply obligations, product recalls, and credibility loss due to rumors)
△ Measure customer satisfaction (CS) to understand the current satisfaction level, set targets, and promote improvements

  1. 1To maintain and expand conditions where Zeon products are chosen
    • Build systems to prevent defective products from leaving Zeon, create corporate quality trusted by customers, and improve customer satisfaction
    • Develop initiatives for chemical substance regulations
    • Develop Zeon’s quality management system at Zeon Group companies outside Japan and at outsourcing partners

CSR Report 2020

The CSR Report provides more detailed information on FY 2019 initiatives.